Privacy statement

Glenview is committed to ensuring that the information you provide to us remains secure and that you are aware of what information is held by us and that you are able to exercise your rights in accessing and controlling that information.

Information you provide

We ask you for essential information when you become a:

  • user of one of our services
  • employee
  • volunteer
  • contractor
  • job applicant
  • person who provides information by answering a questionnaire

You are generally asked to provide us with your name and contact details as well as other identifying information. Under the Privacy Act 1988, information which can identify you is known as personal information. In addition to personal information, some specific information about you which may include your racial or ethnic origin, religious belief or affiliation, criminal record or health information is known as sensitive information.

We will not collect sensitive information about you without your express consent, unless we are required to do so by law. To deliver high quality aged care services including personal and clinical care, the collection of sensitive information from users and potential users of our services, is essential to ensure your needs are properly understood.

Unless prevented by legislation, you can check the information we hold on you by contacting the relevant Glenview Program Manager. That information will generally be made available by allowing you the opportunity to read the details we hold. A Glenview staff member will be present, where appropriate, when you are viewing your information. You will require a staff member to assist you in most cases as most Glenview information is computerised and access to our computer systems is tightly managed. To make a request to view your information, you should contact the relevant Program Manager and allow at least three (3) working days to arrange access.

If you find any inaccuracies in the information, please let the Program Manager know.

How we use your information

Glenview uses the information you give to us for the purposes of:

  • assessing what services you require and our capacity to provide those services
  • evaluating ongoing services provided to you
  • assessing your application to become an employee, volunteer or contractor
  • research and analysis

Your personal and sensitive information is not disclosed to third parties without your express consent or unless required by law. Within Glenview, your information is only made available on a 'need to know' basis to relevant Glenview staff.

We may use the information for internal reviews and analysis and may also use it to produce certain consolidated statistics about our services. All such information will be unidentifiable and we will not disclose your identifying personal information nor sell, trade or rent that information to anyone for any purpose.

If we need to disclose any information about you to conform with any laws or legal process, we will inform you what information has been disclosed and to whom (unless informing you is precluded by legislation), so that you can take any necessary action.

Consent

By giving your personal and sensitive information to Glenview, you are consenting to our use of this information in accordance with the principles outlined in this Privacy Statement. If at any time we change this Privacy Statement, we will post those changes on our website at www.glenview.org.au so you are always kept fully informed.